Earls Court Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Earls Court Cleaner provides domestic and commercial cleaning services within its operating area in the United Kingdom. By booking or using any service offered by Earls Court Cleaner, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

These terms apply to all service agreements between Earls Court Cleaner and its clients. Additional or different terms will only apply if expressly agreed in writing by an authorised representative of Earls Court Cleaner.

Definitions

In these Terms and Conditions, the following definitions apply:

Client means any individual, business, or organisation that requests, books, or receives services from Earls Court Cleaner.

Services means any cleaning, tidying, housekeeping, end of tenancy cleaning, after-builders cleaning, carpet and upholstery cleaning, or related services provided by Earls Court Cleaner.

Cleaner means any employee, contractor, or representative engaged by Earls Court Cleaner to deliver the Services.

Service Area means the geographic locations in which Earls Court Cleaner offers Services, primarily within and around Earls Court and neighbouring districts in London, as updated from time to time by Earls Court Cleaner.

Agreement means the contract between Earls Court Cleaner and the Client for the provision of Services, comprising these Terms and Conditions and the confirmed booking details.

Scope of Services

Earls Court Cleaner provides domestic and commercial cleaning and related services within its Service Area. The specific scope, duration, and schedule of the work will be agreed at the time of booking.

The Services may include regular cleaning, one off deep cleaning, end of tenancy cleaning, pre and post tenancy cleaning, post refurbishment cleaning, and other agreed tasks that are reasonably within the remit of a professional cleaning company.

Any special requirements, including access instructions, use of particular products, or focus on specific areas, must be clearly communicated by the Client when making the booking or at least 24 hours before the scheduled service time.

Booking Process

Clients may request a booking by providing key details about the property, the type of service required, preferred dates and times, and any special instructions. All bookings are subject to availability and confirmation by Earls Court Cleaner.

Earls Court Cleaner may provide an estimated quote based on information supplied by the Client. The quote is subject to amendment if the information provided is incomplete, inaccurate, or if the actual condition or size of the property differs significantly from that described.

A booking is only considered confirmed when Earls Court Cleaner has issued a booking confirmation and, where required, the Client has paid any applicable deposit or prepayment. Earls Court Cleaner reserves the right to refuse or cancel bookings at its discretion, including where the requested service falls outside the Service Area or standard service scope.

The Client is responsible for ensuring that accurate contact details, property access details, and any parking information are provided. Earls Court Cleaner is not liable for delays or inability to complete Services arising from inaccurate or incomplete information supplied by the Client.

Access to the Property

The Client must ensure that the Cleaner has safe and reasonable access to the property at the agreed time. This may include providing keys, arranging entry through a concierge or building manager, or ensuring that someone is present at the property to allow access.

Where keys are supplied to Earls Court Cleaner, reasonable measures will be taken to keep them secure. Keys will be coded and stored in a secure manner. Earls Court Cleaner accepts no liability for any loss or damage arising from keys that were already compromised or duplicated before being provided.

If the Cleaner is unable to gain access to the property at the scheduled time, waiting time and any associated costs may be charged, and Earls Court Cleaner reserves the right to treat the service as a late cancellation and apply the relevant fee.

Client Obligations

The Client agrees to:

Provide accurate and complete information about the property and the requested Services.

Ensure that the property is safe and free from hazards that may pose a risk to the Cleaner.

Ensure that essential utilities such as water and electricity are available for the duration of the service.

Secure and remove any valuable, fragile, or irreplaceable items that the Client does not wish the Cleaner to handle.

Comply with all relevant local regulations and building rules that may affect the provision of Services, including any parking or noise restrictions.

Pricing, Quotes, and Payments

Prices for Services are determined by the type of service, the size and condition of the property, and the time required. Earls Court Cleaner may offer hourly rates, fixed fees, or package prices depending on the nature of the work.

Any quote provided before an on site assessment is an estimate based on the information supplied by the Client. Earls Court Cleaner reserves the right to adjust the price if the actual scope of work differs from that described. The Client will be informed of any price adjustment as soon as reasonably possible.

Payment terms will be confirmed at the time of booking. Earls Court Cleaner may require full or partial prepayment, or may allow payment on completion, depending on the service and the Client’s history.

Accepted payment methods will be specified by Earls Court Cleaner and may include card payments, bank transfers, or other secure methods. Cash payments may be accepted only if agreed in advance.

All amounts are payable in pounds sterling unless otherwise agreed. Where applicable, charges will include any relevant taxes in accordance with UK law.

If payment is not received when due, Earls Court Cleaner may suspend Services, charge interest on overdue amounts, and pursue recovery of the debt, including any reasonable recovery costs.

Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to Earls Court Cleaner. To avoid cancellation fees, Clients must adhere to the minimum notice period specified at the time of booking, typically at least 24 to 48 hours before the scheduled start time.

Where sufficient notice is not given, Earls Court Cleaner reserves the right to charge a cancellation fee, up to the full cost of the booked service. This reflects the time reserved, resource allocation, and loss of opportunity to rebook the slot.

Earls Court Cleaner may cancel or reschedule a service in cases of staff illness, severe weather, operational constraints, or other circumstances beyond its reasonable control. In such cases, Earls Court Cleaner will make reasonable efforts to offer an alternative appointment. No compensation is payable for such cancellations, but any prepayments for cancelled services not rebooked will be refunded.

Service Quality and Complaints

Earls Court Cleaner aims to deliver Services to a professional standard appropriate to residential and commercial cleaning within its Service Area.

If the Client is dissatisfied with any aspect of the Service, they must notify Earls Court Cleaner as soon as possible and, in any event, within 48 hours of the service taking place. The Client should provide details of the issue and, where relevant, photographs to support the complaint.

Where a complaint is found to be valid, Earls Court Cleaner may, at its discretion, offer a re clean of the affected area or another reasonable remedy. Refunds will only be considered where a re clean or alternative remedy is not appropriate or cannot reasonably be arranged.

Any complaint raised beyond the 48 hour period may be more difficult to assess, and Earls Court Cleaner reserves the right to decline to provide a remedy where a fair investigation is no longer possible.

Liability and Limitations

Earls Court Cleaner will exercise reasonable care and skill in providing the Services. However, the Client acknowledges and agrees that:

Earls Court Cleaner is not liable for normal wear and tear, or for pre existing damage, stains, or defects that cannot be remedied by standard cleaning methods.

Moderate risks are inherent when using certain cleaning products and techniques on delicate materials. If the Client requests the use of particular products or methods against the advice of Earls Court Cleaner, the Client accepts responsibility for any resulting damage.

Earls Court Cleaner’s total liability arising from or in connection with the Services, whether in contract, tort, or otherwise, is limited to the value of the relevant booking, except where such limitation is not permitted by law.

Earls Court Cleaner does not exclude or limit liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under UK law.

Earls Court Cleaner is not liable for any indirect, consequential, or economic loss, including loss of profit, revenue, opportunity, or goodwill, arising from or in connection with the provision of the Services.

Damage, Breakages, and Loss

The Client must notify Earls Court Cleaner in writing of any alleged damage or loss believed to have been caused by the Cleaner within 24 hours of the end of the service. Reasonable evidence, including photographs and receipts where relevant, should be provided.

Earls Court Cleaner will investigate all reported incidents. Where responsibility is accepted, Earls Court Cleaner may repair or replace the damaged item or provide appropriate compensation, subject to reasonable wear and tear and the limitations set out in these Terms and Conditions.

Earls Court Cleaner is not responsible for items that are inherently fragile, improperly secured, or already damaged before the start of the service. It is the Client’s responsibility to ensure that such items are safely stored or clearly marked as not to be touched.

Client Property and Security

The Client is responsible for safeguarding their own property and valuables. Earls Court Cleaner advises Clients to store cash, jewellery, and sensitive documents securely and out of sight during the service.

The Cleaner will not be expected to handle high value items or documents unless explicitly requested by the Client. Earls Court Cleaner does not accept liability for alleged missing items when there is no clear and substantiated evidence of loss attributable to the Cleaner.

Health and Safety

Earls Court Cleaner operates in accordance with applicable UK health and safety regulations and expects Clients to support safe working practices on their premises.

The Client must inform Earls Court Cleaner of any known health and safety risks at the property, such as unstable flooring, exposed wiring, or hazardous materials. If the Cleaner believes that conditions are unsafe, they may suspend or refuse to carry out the Service until the risks are addressed.

Cleaning products used by Earls Court Cleaner are selected for effectiveness and compliance with relevant standards. If the Client has allergies, sensitivities, or preferences regarding cleaning products, they must inform Earls Court Cleaner in advance. Earls Court Cleaner can use products supplied by the Client upon request, though it does not accept liability for any adverse effects or reduced effectiveness in such circumstances.

Waste Disposal and Environmental Regulations

Earls Court Cleaner complies with applicable UK and local waste management and environmental regulations. Standard cleaning services include the collection and disposal of general household waste produced during the service, using the Client’s own waste facilities such as bins and recycling containers provided by local authorities or building management.

Earls Court Cleaner is not a licensed carrier of controlled or hazardous waste. This includes items such as paint, solvents, chemicals, medical waste, sharps, or large quantities of building rubble. The Client is responsible for arranging appropriate removal of such materials through authorised services.

The Cleaner will separate waste and recyclables using the containers provided at the property where clearly labelled. It is the Client’s responsibility to ensure that any building or estate specific waste rules are communicated to Earls Court Cleaner in advance.

Earls Court Cleaner reserves the right to refuse to handle waste that is deemed hazardous, excessive, or non compliant with local regulations, or to charge an additional fee where extra time or measures are required to manage waste safely and lawfully.

Pets and Household Conditions

The Client must inform Earls Court Cleaner at the time of booking if there are pets at the property. Reasonable measures should be taken to ensure that pets are safe and do not obstruct or endanger the Cleaner during the service.

Earls Court Cleaner reserves the right to decline or suspend Services where conditions at the property, including extreme clutter, infestation, or unhygienic environments, present health and safety risks beyond those normally expected in domestic or commercial premises.

Data Protection and Privacy

Earls Court Cleaner collects and processes personal data from Clients for the purposes of booking, delivering, and managing Services, handling payments, and addressing queries and complaints. Personal data will be handled in accordance with applicable UK data protection laws.

Information will be kept secure and not shared with third parties except as necessary to deliver the Services, process payments, comply with legal obligations, or where consent has been given by the Client.

Amendments to Terms and Conditions

Earls Court Cleaner may update these Terms and Conditions from time to time to reflect changes in law, operational requirements, or the nature of the Services. The latest version will apply to new bookings from the date it is made available.

For ongoing or recurring services, Earls Court Cleaner will notify Clients of any significant changes that materially affect their rights or obligations. Continued use of the Services after such notification will be deemed acceptance of the updated terms.

Force Majeure

Earls Court Cleaner is not liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control. This includes but is not limited to extreme weather, public transport disruptions, power failures, strikes, epidemics, or restrictions imposed by authorities.

In such circumstances, Earls Court Cleaner will attempt to reschedule the Service to a mutually convenient time.

Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between Earls Court Cleaner and the Client, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed by Earls Court Cleaner, constitute the entire agreement between Earls Court Cleaner and the Client in relation to the Services. They supersede any prior understandings, representations, or agreements, whether oral or written, relating to the subject matter of the Services.