Earls Court Cleaner Privacy Policy

This Privacy Policy explains how Earls Court Cleaner collects, uses, stores and protects personal data relating to customers in the Earls Court area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and related legislation. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Earls Court Cleaner customers and prospective customers located in the Earls Court area who contact us, request a quotation, book services, or otherwise interact with us in connection with our cleaning services. It covers personal data collected through any channel we use to communicate with you, including in person, by post, through online forms, and other communication methods.

Data Controller

For the purposes of applicable data protection laws, Earls Court Cleaner is the data controller responsible for determining how and why your personal data is processed. Where we engage third parties to act on our behalf, they operate as data processors and are bound by contractual obligations to protect your personal data.

Personal Data We Collect

We only collect personal data that is necessary for the provision and administration of our cleaning services. The categories of personal data we may collect include:

Identification and contact details such as your name, address, property access details, and general contact information necessary to communicate with you and provide services at the correct location.

Service and booking information such as details of the cleaning services you request, dates and times of bookings, special instructions regarding your property, and information about your preferences, for example preferred days and times for visits.

Billing and payment information such as records of invoices issued, payment status, payment method type and related transaction records. We do not store full payment card details if payment is processed through a secure payment provider.

Communication records such as notes of your enquiries, feedback, complaints, and any other correspondence between you and Earls Court Cleaner relating to our services.

Technical and usage data such as basic information about how you interact with our online content if applicable, for example visit dates and pages viewed, where this is necessary for the proper functioning and security of our website or booking tools.

How We Collect Your Data

We collect personal data directly from you when you contact us to request information, ask for a quotation, make a booking, or communicate with us about existing services. We may also collect data when you complete forms or provide details to our staff in person. In some cases, we may receive your details from third parties where you have asked another party to arrange services with us on your behalf. In all cases, we only process the personal data required to provide and manage the requested services.

Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis under data protection legislation. Depending on the circumstances, we rely on the following lawful bases:

Performance of a contract. We process personal data to enter into and perform our contract with you, including taking steps at your request before a contract is agreed. This includes handling bookings, delivering cleaning services, issuing invoices and communicating with you about your service.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where these are not overridden by your interests or fundamental rights and freedoms. This includes managing and improving our services, maintaining accurate records, preventing fraud and certain direct marketing to existing customers about similar services, subject to your right to object.

Legal obligation. In some cases, we must process certain personal data to comply with legal obligations, such as tax and accounting requirements, record keeping duties and responding to lawful requests from public authorities.

Consent. Where required by law, we will ask for your consent before sending certain types of marketing communications or before processing particular categories of data. You can withdraw your consent at any time, which will not affect the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide, manage and fulfil cleaning services you have requested, including arranging appointments, entering your premises with your authorisation, and carrying out the agreed work.

To communicate with you about your bookings, service updates, changes to terms, and to respond to your enquiries, requests or complaints.

To manage payments, issue invoices, process refunds where applicable and maintain accurate financial and business records.

To improve and monitor the quality, safety and efficiency of our cleaning services, including staff training and service optimisation.

To send you information about services that are similar to those you have previously purchased from us, where permitted by law and subject to your right to object.

To comply with regulatory and legal obligations and to establish, exercise or defend legal claims where necessary.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These typically include:

IT and system support providers who help us operate and maintain our business systems, booking tools and data storage solutions.

Payment service providers who process payments securely on our behalf.

Professional advisers such as accountants or legal advisers where this is necessary for the operation of our business and compliance with our legal obligations.

These processors are only permitted to process your personal data according to our instructions and are required to implement appropriate technical and organisational measures to protect your information. We do not sell your personal data to third parties.

International Transfers

Where we use service providers or systems that involve the transfer of personal data outside the United Kingdom or the European Economic Area, we ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or other mechanisms approved under data protection laws to ensure that your personal data remains protected.

Data Retention

We keep your personal data only for as long as it is necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations. In general, this means:

Service and communication records are retained for a period that allows us to manage ongoing customer relationships and handle any complaints or queries.

Financial and transaction records are kept for the period required under tax and accounting laws.

Where personal data is no longer required for any lawful purpose, it will be securely deleted, anonymised or otherwise removed from our systems.

How We Protect Your Data

We implement appropriate technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, staff training, secure storage arrangements and procedures designed to maintain the confidentiality and integrity of your information.

Your Data Protection Rights

Under data protection law, you have a range of rights in relation to your personal data. Subject to certain conditions and legal exceptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of any inaccurate or incomplete personal data.

Request erasure of your personal data where there is no longer a legal basis for us to continue processing it.

Request restriction of processing of your personal data in certain circumstances.

Object to the processing of your personal data where we rely on legitimate interests or where we use your data for direct marketing.

Request the transfer of your personal data to you or another organisation in a structured, commonly used and machine readable format, where applicable.

Where we rely on consent, withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, you can contact us using the contact details provided in our service documentation or on our website. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we process your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the country where you live or work or where you believe an infringement of data protection laws has occurred.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle your personal data. Any significant changes will be communicated through appropriate channels. The updated version will apply from the date it is published, and your continued use of our services will be taken as acceptance of the updated terms.