Terms and Conditions for Earlscourt Cleaner

These Terms and Conditions set out the basis on which Earlscourt Cleaner provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing access for a cleaning service, the customer agrees to be bound by these terms. Please read them carefully before placing a request for any cleaning service, including regular maintenance cleaning, one-off deep cleaning, end of tenancy cleaning, or other related domestic cleaning arrangements.

These terms are designed to create a clear understanding between the customer and our cleaning team. They explain how bookings are accepted, how payments are processed, when cancellations may apply, what liability limits exist, and how waste materials are handled in accordance with applicable UK law. They also apply whether the service is booked by an individual, a landlord, a tenant, a managing agent, or a business customer. In these terms, references to “we”, “us”, and “our” mean Earlscourt Cleaner, while “you” and “your” mean the customer or person making the booking.

We may update these Terms and Conditions from time to time. Any revised version will apply to future bookings and, where appropriate, to ongoing recurring services after reasonable notice has been given. Customers are responsible for reviewing the latest terms before each new booking. If any part of these terms is held unenforceable by a court or relevant authority, the remaining provisions will continue to apply in full force and effect.

Booking Process

All bookings for Earlscourt Cleaner are subject to availability and confirmation. A request for service does not create a binding contract until we have accepted the booking and issued confirmation, whether verbally, electronically, or through another agreed method. We may need to verify details such as property size, access conditions, preferred dates, service type, and any special requirements before confirming the appointment. The customer must ensure that all information provided during the booking process is accurate and complete.

Bookings may include one-off visits, regular scheduled cleaning, or specialist tasks that have been agreed in advance. The service description at the time of booking will normally determine the scope of work. If the property condition, access arrangements, or required tasks differ significantly from the original information provided, we may adjust the price, amend the duration, or decline the work if it cannot reasonably be completed within the agreed booking. Any such changes will be discussed with the customer where practical before the service begins.

Access, Preparation, and Service Conditions

The customer must provide safe and reasonable access to the premises at the agreed time. This may include ensuring that keys, entry codes, parking arrangements, security instructions, and alarm details are provided in advance if needed. Where access is delayed or unavailable, we may charge for waiting time, partial attendance, or a missed appointment fee. If our team cannot enter the property within a reasonable period, the booking may be treated as cancelled by the customer.

The customer should remove or secure items of exceptional value, fragile items, confidential documents, and any materials that may be damaged by ordinary cleaning activity. While our cleaners will take reasonable care, we are not responsible for items left in unsafe, unstable, or unsuitable positions. If a surface, fitting, or item requires specialist treatment, or if it is not suitable for standard cleaning products or methods, the customer must inform us in advance. Failure to do so may affect the quality of the result and any claims relating to damage.

Where pets are present, the customer must ensure they are controlled safely during the appointment. We reserve the right to refuse to continue with a service if the environment is unsafe, unsanitary beyond the agreed scope, or presents an unreasonable hazard to staff. In such cases, any applicable charges may still apply depending on the time spent, materials used, and the nature of the issue encountered.

Payments, Fees, and Invoicing

Prices are usually based on the service type, property size, estimated duration, level of cleaning required, and any additional tasks agreed beforehand. Any quote provided is based on the information available at the time and may be revised if the actual work differs materially from the original description. Unless otherwise stated, prices may not include specialist materials, parking charges, congestion charges, or extra labour required because of unusual conditions. If additional charges become necessary, we will seek agreement where reasonably possible.

Payment terms will be stated at the time of booking or on the invoice. We may require full payment in advance, a deposit, payment on completion, or payment within a specified number of days, depending on the nature of the service. For recurring cleaning services, invoices may be issued on a scheduled basis. The customer must pay all sums due in cleared funds by the agreed deadline. If payment is late, we may suspend future services, charge reasonable recovery costs, and, where lawful, apply interest or administrative fees.

Any discounts, promotional offers, or package pricing are subject to the conditions attached to them and may be withdrawn or amended for future bookings. Refunds are only due where required by law or where we agree that a refund is appropriate following review of the circumstances. If a service is reduced because of access issues, inaccurate information, or the customer’s failure to prepare the property reasonably, the full fee may still be payable.

Cancellations, Rescheduling, and Missed Appointments

If you need to cancel or reschedule a cleaning appointment, you should notify us as soon as possible. We may apply a cancellation charge if notice is given too late to reallocate staff and resources. The exact period required for free cancellation may depend on the type of service booked, the length of the appointment, and whether materials or third-party costs have already been incurred. Any cancellation terms communicated at the time of booking will form part of the agreement.

If we need to cancel or reschedule due to illness, severe weather, access problems, equipment failure, or other circumstances beyond our control, we will seek to offer an alternative date where practical. We will not be responsible for indirect losses caused by a cancellation or change of schedule, except where the law requires otherwise. If the customer repeatedly misses appointments, fails to provide access, or does not cooperate with reasonable scheduling arrangements, we may decline further bookings.

Quality, Complaints, and Re-Visits

We aim to deliver a professional and consistent cleaning service using reasonable care and skill. If you believe something has been missed or completed below the expected standard, you should notify us promptly after the service has been performed. This allows us to review the matter while the condition of the premises is still relevant. Where appropriate, we may offer a corrective visit, partial re-clean, or another reasonable solution. Any such remedy will be at our discretion, without affecting your statutory rights.

We are not obliged to rectify issues that arise because of conditions outside our control, including hidden dirt, pre-existing damage, unsuitable materials, blocked access to the area, or the customer’s failure to mention special instructions. In some cases, the appearance of a cleaned area may be affected by staining, wear, oxidation, hard water, mould, or deterioration that cleaning alone cannot remove. Where specialist treatment is required, we may recommend that the customer obtain a specialist contractor rather than standard domestic cleaning.

If a complaint relates to an alleged loss or damage, the customer should provide clear details, including the date of service, the affected item or area, and any supporting information available. We may ask for photographs or other evidence to assess the matter fairly. No complaint will be considered a waiver of our right to rely on these terms, and any agreement to resolve a complaint should not be taken as an admission of liability beyond what is expressly stated.

Liability and Insurance

We will take reasonable care when carrying out all cleaning services, but we cannot guarantee the complete removal of all stains, marks, odours, or contamination in every circumstance. Our liability is limited to losses caused directly by our negligence or breach of contract, subject always to the limits permitted under UK law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

We are not liable for pre-existing damage, hidden defects, wear and tear, poor maintenance, or items that are inadequately fixed, delicate, or unsuitable for normal cleaning methods. This includes damage to loose fittings, unstable furniture, aged surfaces, perishable materials, and items whose condition worsens during ordinary cleaning because of their age or construction. The customer is responsible for informing us about any known risks before the appointment begins.

To the fullest extent permitted by law, we will not be responsible for indirect, consequential, or economic losses such as loss of business, loss of opportunity, or loss of profit. If liability is established, our total responsibility for any claim arising from a single booking shall normally be limited to the amount paid for that booking, unless a higher amount is required by law. Customers are encouraged to keep their own insurance where valuable items or unusual risks are involved.

Waste Regulations and Disposal

We operate in accordance with applicable UK waste handling rules and expect customers to cooperate with responsible disposal arrangements. Our cleaning services may generate ordinary household waste, packaging, and small quantities of non-hazardous debris. Unless specifically agreed otherwise, we do not provide a general waste removal or rubbish clearance service. Waste left on the premises after cleaning remains the responsibility of the customer unless we have expressly agreed to remove it as part of the booking.

Where waste disposal is included or requested, it must be lawful, safe, and suitable for the collection method being used. We will not handle hazardous waste, clinical waste, asbestos, chemicals, bodily fluids, sharps, or any substance requiring specialist licensing or disposal procedures unless we have expressly agreed and are legally permitted to do so. The customer must disclose any such materials in advance. If prohibited waste is discovered during a service, we may stop work immediately and charge for the time already spent.

All materials removed by us, where permitted, may be disposed of, recycled, or transferred in accordance with applicable waste management requirements. The customer must not ask our staff to carry or dispose of items that breach environmental, health, or safety rules. If a property contains waste that presents a risk to staff, we may refuse the task or adjust the booking scope. Customers remain responsible for ensuring that their premises comply with relevant waste storage and handling obligations.

Customer Responsibilities

The customer must ensure that the premises are in a condition that allows the agreed work to proceed safely. This includes maintaining electricity, running water, and any other facility reasonably required for the service unless otherwise agreed. The customer must also ensure that any instructions given are lawful, accurate, and not misleading. If the customer requests the use of a particular product or method, we may refuse if it is unsafe, unsuitable, or likely to cause damage.

Any minors, vulnerable persons, or pets on the premises must be properly supervised by the customer or another responsible adult. Our team is not responsible for supervising occupants, and we are not required to move heavy items, lift dangerous objects, or engage in activities that pose an unacceptable risk. If we believe a task may create an injury hazard, we may decline it or carry it out only if conditions are made safe.

Privacy and Property Care We will only access areas necessary to complete the agreed work and will use reasonable care with keys, security information, and personal belongings entrusted to us. Any personal data collected for booking or invoicing purposes will be handled in line with applicable data protection requirements and used only for legitimate business administration. We will not use customer information for unrelated purposes without lawful basis.

Force Majeure, Termination, and General Terms

We will not be liable for delay or failure to perform where the reason is beyond our reasonable control, including but not limited to extreme weather, transport disruption, staff illness, utility failure, accident, industrial action, public emergency, or government restriction. In such circumstances, we may suspend, postpone, or cancel the service and offer a new date where reasonably possible. If performance becomes impossible, either party may end the affected booking without liability for non-performance caused by the event.

We may terminate or suspend services immediately if the customer fails to pay, repeatedly breaches these terms, requests unlawful conduct, or creates a serious safety or abuse risk to staff. Any termination will not affect rights or obligations that arose before the termination date, including payment obligations and any valid liability claim. No waiver by us of any breach will be deemed a waiver of any later breach.

Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking of a cleaning service, or the performance of any work by Earlscourt Cleaner shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise.